FAQs

Dvedo is Pakistan’s first dedicated ‘Buy Now, Pay Later’ platform that allows its customers to choose and buy from a wide range of products on interest free and affordable monthly installment plans.

You should be Dvedo’s partner customer and a Dvedo registered user to be eligible to buy products through Dvedo marketplace and other platforms available for Dvedo registered customers.

Yes, it is important to register yourself with Dvedo by simply creating an account with us. This is required one time only. It will help in the following;

1. To process your product booking on installment
2. To keep you updated via SMS and email about important information including status of your requested product.
3. To give you ease of tracking your order status.

Yes. All products and services offered on Dvedo platform are absolutely interest free with no hidden charges.

If you feel you want to keep repayment plan as affordable as possible, then Dvedo has an option for you to select repayment plan for a period up to 12 months. So, you can choose any monthly repayment plan available that fits best as per your requirements.

No. Dvedo guarantees you will neither have to make a down payment nor will have to bear any charges to buy a product on Dvedo. However, your bank or institution may charge you for using their product or services that allow you to buy product from Dvedo platform as per their respective policies.

You will hear from us via email/SMS about your request confirmation within 05 working days. This covers the time frame required by your selected Dvedo partner institution to approve us for your case processing as well as from the vendor about product availability that you selected.  You can also track your case and product delivery status by simply logging on to DIP using User ID and Password you set.

Time to delivery may vary depending upon where the product to be delivered as well as time Dvedo vendor requires for product arrangement and shipment from their sources. Generally, in ideal situation, customer receive product within 05 working days.

Yes. We can help you connect and submit your request for credit facility to the institution(s) you choose. You will be contacted on your provided contact numbers by Dvedo partner institution for the same. However, institutions have their own regulations and criteria for approvals and Dvedo does not guarantee for your request acceptance. You can provide your details on support@dvedo.com

Yes. You can post a request for product cancellation with Dvedo. In case you used Dvedo partner issued credit card for making a purchase on installment then your debited amount will be refunded to your credit card account as a reversal. It will take 10 – 15 working days to refund the amount charged through card acceptance gateway service provider. It is important to know that customer cannot process request for cancellation once the product is delivered. In case Dvedo introduces any other mode or process of payment to buy on installment will be communicated to the user on Dvedo website. You can reach to us on numbers given on Dvedo website or write to us for cancellation on support@dvedo.com.

Yes. In case product you booked go out of stock and you do not wish to opt for any other proposed product option of same or other brand, Dvedo will initiate the process of refund and return the charged amount into the same credit card account which was used by you for making a payment.

You may check with your bank or institution policy if they may allow you to settle the outstanding amount before the maturity of repayment period. 

Feel free to reach to us on whatsapp to get instant response during business hours. You can keep yourself updated and write to us at support@dvedo.com and we will try get back as early as possible to assist on your concerns.

All warranties and claims that you receive with the product will be the responsibility of a vendor/seller. However, Dvedo will endeavor to assist you in case you will find it difficult to establish contact with the relevant seller.

Once the product delivered, goods cannot be returned or exchanged from Dvedo or its vendor.